Refund policy

Return and Refund Policy
Last updated: September 2026

1. Our 30-Day Glow Guarantee
We stand behind TapeTox with a 30-Day Glow Guarantee. If you are not satisfied with your purchase for any reason within 30 days of receiving your order, contact us and we will make it right — no hassle, no fine print.

2. How to Request a Return or Refund
To start a return contact us.

We will respond within 24 hours with next steps. You do not need to return the product before we respond.

3. Return Shipping
We cover return shipping costs in all cases. Once your return is approved, we will provide a prepaid return label or arrange collection.

4. Refund Process
Once your return is received and reviewed, we will process your refund to the original payment method within 5–10 business days. You will receive a confirmation email when your refund has been issued.

5. Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us with your order number and a photo of the issue. We will resolve it immediately at no cost to you.

6. Order Cancellations
We process orders quickly. If you need to cancel, contact us as soon as possible. We will do our best to cancel before the order ships. If the order has already shipped, the standard returns process applies.

7. EU Consumer Rights
If you are located in the European Union, you have the right to cancel your purchase within 14 days of receiving your order without giving any reason, in accordance with EU consumer protection law. To exercise this right, contact us within 14 days of delivery.